Privacy Policy

1. Introduction

TrainerSim ("we," "our," or "us") is operated by Pacific Wave Digital. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered training simulation platform at trainersim.com and app.trainersim.com.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, organization name, and role. For paid plans, we collect payment information processed securely through Stripe.

Training Session Data

We collect data from your training sessions, including conversation transcripts, audio recordings (in audio mode), performance scores, and session metadata. This data is used to provide scoring, analytics, and improvement tracking.

Usage Data

We automatically collect information about how you interact with our platform, including pages visited, features used, session duration, and device information.

3. How We Use Your Information

• Provide and maintain the TrainerSim platform
• Generate performance scores and analytics
• Create session transcripts and PDF reports
• Improve our AI agents and training quality
• Process payments and manage subscriptions
• Send important service updates and communications
• Provide customer support
• Analyze usage patterns to improve the platform

4. Third-Party Services

We use the following third-party services to power our platform:

• Anam AI — Video avatar generation for premium video mode
• ElevenLabs — Voice synthesis for audio conversations
• OpenRouter — AI language models for conversation intelligence
• Supabase — Database and authentication infrastructure
• Stripe — Secure payment processing

Each service processes only the minimum data necessary. Audio and video streams are processed in real-time and not permanently stored by these third parties.

5. Data Retention

We retain your training session data for as long as your account is active. Session transcripts and scores are stored to enable progress tracking and analytics. You may request deletion of your data at any time by contacting us at hello@trainersim.com.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, role-based access controls, and regular security audits. Enterprise customers can request additional security measures including dedicated infrastructure and SSO/SAML integration.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your training data
• Opt out of non-essential communications

8. Cookies

We use essential cookies for authentication and session management. We may use analytics cookies to understand how our platform is used. You can control cookie preferences through your browser settings.

9. Children's Privacy

TrainerSim is designed for professional use and is not intended for individuals under the age of 16. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform. Continued use of TrainerSim after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: